Legal

Refund & Cancellation Policy

This policy outlines refunds for fees paid to Al-Hidayah Residential School. The school reserves the right to amend this policy with notice.

Application & Registration Fees

Application and registration fees are non-refundable as they cover processing, assessment, and administrative effort, regardless of admission outcome.

Admission Fee

Once a seat is confirmed and the admission fee paid, the fee is refundable only if a written withdrawal request is submitted before the start of the academic session, less a 10% administrative deduction. After session start, the admission fee is non-refundable.

Tuition, Hostel & Transport Fees

Term fees are payable in advance per the published schedule. If a student withdraws mid-term, a pro-rated refund of tuition may be considered at the management's discretion. Hostel and transport fees are charged term-wise and are non-refundable once the term has begun.

Refund Process

Approved refunds are processed within 30 working days of the request to the same account used for payment. For any refund query, please write to alhidayacomplab@gmail.com.

Online Payment Failures

For payment-gateway failures where the amount was debited but not credited to the school, the amount is automatically reversed by the bank within 5–7 working days. If not, please share the transaction reference with the accounts office.